Frequently asked questions
Your order will be delivered to you through a Registered Courier Service at the address you have mentioned as ship to address in your order. In case of cash-on delivery order, the courier will collect the money in cash from you when he delivers the order.
Your order will usually reach your doorstep between 7-10 working days from the date of order placed. However, the delivery can take up to 15-20 working days during holiday season or our mega sales events.
- For most orders, we have a flat rate of Rs. 300 (subject to change in case of some particular shipment sizes and weight, and bulk orders.)
- Our system automatically calculates the correct shipping charge when you will place your order.
You will see a field named ‘Promo Code’ during your checkout. Enter the code in this field and you will get the promised discount or credit.
No. You can’t open the package without making the payment to the courier, however you will always have an option of request for exchange in case the delivered is damaged.
No, we do not offer international deliveries and shipments as of now.
We are available on our helpline between 11AM-7PM, Monday till Friday.
In that case, you can send us a line at info@studiographite.com
You can also contact us on WhatsApp at +92 3263922533
Cash on Delivery (Available nationwide under orders of Rs. 10,000)
Online payment (Visa Debit/Credit, Master Debit/Credit)
All payment information on our website is processed on a fully encrypted and secure platform and kept confidential with only authorized personnel having access to your information.
Make sure your card is activated for online transaction. Select pay with credit/debit card during the payment process. A new window opens, you have 10 minutes to complete the payment. Input your card details and click on Confirm payment. You will receive a confirmation SMS and email.
In case of a payment failure, make sure that the payment information you have provided is accurate. If your account has been debited after a payment failure, it is normally reimbursed to your bank account within 07 business days. You can email us on info@studiographite.com or WhatsApp us on +923263922533 with your order number for any clarification.
Fraud detection and prevention are very important to us. We take all steps to ensure that transactions are genuine and that our customers’ details are completely secure. Online payments are monitored continuously for suspicious activity and some transactions are verified manually if we feel that it’s not authorized by the owner of the card.
No fees will be charged if you make a payment with your credit/debit card on Studio Graphite.
- Items purchased from sales and promotions are not eligible for refund/exchange.
- Once sale starts the final price at the sale will be the final price for exchange
- No cash refunds, only online store coupons available (in case of return).